What is your reaction when you’re at a cash register and as the cashier is scanning you see price at the till is higher than what that shelf said?
I do a happy dance.
Why, You may ask?
There is a policy observed by most Canadian retailers that means that if the price that an item scans for at the register is higher than the price on the shelf, the item is free, up to $10. If the item is over $10, then the customer receives $10 off the correct (lower) price.
It’s called the Scanner Price Accuracy Code, managed by the Retail Council of Canada. It is a voluntary code, but retailers must honour the code once they sign up.
Shoppers Drug Mart, Walmart, Giant Tiger, Safeway, Sobeys and most other major retailers all abide by the Scanner Price Accuracy Code.
Stores will have this sign posted on with the tills or door when they are a signatory to the Scanner Price Accuracy Code.
In practice, many cashiers at these stores do not know that the Scanner Price Accuracy Code exists or how to perform it. So be prepared to tell them about it and show them the sign explaining it that is usually located near their register. The burden is on the customer to ask for the code to be applied, meaning you have to ask for the free item, otherwise you’ll be stuck paying the shelf price.
Always watch the screen when the cashier is ringing up your items, and if you notice any errors point them out! It benefits you in the form of free stuff, and saves other customers from being overcharged by stores.